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Swimming Pool, Rodents: Survey Shines Light on Public Opinions

A citizen survey reveals Royal Oak residents' top priorities.

 

And the survey says: 95 percent of residents are satisfied or very satisfied with Royal Oak as a place to live.

In a public opinion survey conducted in the late summer/early fall, residents say they are happy with the city and services provided by local government - but some would also like an indoor swimming pool and less rats.

Spearheaded by the city manager’s office, a survey taking approximately six weeks to complete was conducted by Oakland University's Public Affairs Research Laboratory (PARL). Sent out to 800 randomly selected Royal Oak residences from voter registration rolls in mid-August, the results of the survey show Royal Oak residents are very pleased with the quality of life in the city and the services/amenities provided to residents.

While PARL was disappointed with a 34 percent response rate – the lowest rate it ever obtained in more than two decades administering surveys - the results were encouraging to city leaders.  The results, which show citizens’ satisfaction of Royal Oak as a community, will be useful to define how the city can work to brand itself and improve results for the future.

"The main purpose of any survey project is to engage your residents. It's about good government. It's about speaking to the people you represent and seeing what's on their minds," said Dr. Pat Piskulich, director of the Public Affairs Research Laboratory.

A survey is a two-way street, Piskulich said. It tells citizens what city leaders are thinking about and elicits responses.

The Public Opinion Survey report is available for review in its entirety as a PDF document attached to this story.

The following are some statistical highlights of the survey.

Police, Fire and EMS Service

With approximately one in five residents reporting to have dialed 911 during the past year, satisfaction with the city’s dispatch system is quite high (88 percent), according to the report.

Of the Royal Oak Police department, 78 percent of those surveyed were satisfied or very satisfied. The majority say the department is respectful, friendly, helpful and professional.

Seventy-five percent of those surveyed said they are satisfied with the Royal Oak Fire Department and 71 percent with EMS.

Streets

A strong majority of respondents (72 percent) are willing to call major streets in the city good or excellent, according to the report. However, when asked to rate the streets in their neighborhoods the figure dropped to 56 percent.

Residents approved the city’s handling of snow and ice removal (71 percent) and 73 percent say traffic is not a problem for the city.

Parks & Recreation

During the past year the majority of those surveyed say they used a city park or recreational facility or attended a city-sponsored community event.

When asked what three additional indoor recreation facilities are most needed in the city, a swimming pool (47 percent), fitness center (40 percent) and walking/running track (38 percent) are the top requests. Outdoor recreation facilities residents say they want include bicycle/non-motorized paths (38 percent), jogging/exercise trail (36 percent) and swimming pool (33 percent).

Priorities

Rodents, declining city revenues and crime topped the list of the most serious problems facing the city, while police/crime control, fire prevention/suppression and ambulance service were the services residents say should be the top priorities of city officials.

Branding & downtown 

The things that bring people to downtown Royal Oak, according to the survey, are restaurants (70 percent), walkability (38 percent), special events (26 percent) and entertainment (25 percent).

When describing Royal Oak, residents use words such as safe, diverse, fun, vibrant, trendy and neighborhoods.

How accurate is the survey?

Due to the low response rate, which PARL suspects may have been caused by “a long and heated campaign season in a presidential election year,” the margin of error is plus or minus 6 percent, according to the report.

As a yardstick, the report predicted the city’s public safety millage would pass by a 71-29 percent margin; the actual result was 67-33 percent, within the expected parameters, the report said.

What do you think of the survey's results? Do the respondents have the same priorities as you?

Related Topics: Citizen's Survey and Public Opinion Survey

Diane Lawniczak

6:53 am on Tuesday, November 27, 2012

Perhaps consider an online survey next time.

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Julie

7:59 am on Tuesday, November 27, 2012

Perhaps send it to all residents instead of a few speaking for us all. Who needs an indoor pool we have 2 schools that have them open them to the public. Allow residents to have bonfires like all the neighboring cities!!!

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Debbie Campbell

9:23 am on Tuesday, November 27, 2012

Yes –thank you –How about an online survey next time?–That’s how Birmingham does it:

http://ci.birmingham.mi.us/index.aspx?recordid=10&page=1339

Royal Oak spent 15K on it's survey and got less than 300 responses
An irresponsible waste of taxpayer dollars

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Andrew Kehrig

5:41 pm on Tuesday, November 27, 2012

Can't agree more. It's not difficult to setup a web survey these days...even if you wanted to account for 'enterprise' grade security and private hosting via the city's own web servers.
And for web petitions? The white house open-sourced the setup they use so anyone can deploy the same: https://github.com/WhiteHouse/petition

Eshep

10:12 am on Tuesday, November 27, 2012

I think an outdoor pool for the summer months would be great. I also agree with the need for a walking path. I did not see a survey in my mailbox. Online would be less expensive and more effective.

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Eshep

10:14 am on Tuesday, November 27, 2012

Additionally, most Royal oak residents near the downtown area do not have enough yard space for a pool. A community pool for residents only would be a huge draw for families.

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citizen

2:04 pm on Tuesday, November 27, 2012

Like the Emagine theatre/bowling?

Reddest Wing

10:54 am on Tuesday, November 27, 2012

With 2 wonderful pools at the middle and high school there is NO need for the added cost and liability of an outdoor pool. But hey...15K for a survey must mean we have excess funds for frivolous things...gotta love RO logic sometimes.

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H. Corbin

11:34 am on Tuesday, November 27, 2012

$15K for less than 275 responses? That works out to over $54 per response. What a waste of tax dollars!!

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Bill Shaw

12:32 pm on Tuesday, November 27, 2012

What...a few people telling Royal Oak what we need? Who would of ever imagined that!!!! I think the poll reflects or election results.
Rats will be gone as soon as we receive the financial aid from the county as indicated by our county commissioner. We are going to receive it right?

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Ray Smith

1:27 pm on Tuesday, November 27, 2012

Where did the $15,000 figure come from? Unless I was drunk, when watching the City Commission meeting earlier this year, where they agreed to move forward with the survey, the cost quoted was $9,000. Admittedly, still too high, in my opinion.

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Debbie Campbell

8:09 pm on Tuesday, November 27, 2012

I stand corrected according to the contract the PARL survey cost was $9,168 with stipulation not to exceed 10k
Thanks for keeping me on my toes

citizen

2:14 pm on Tuesday, November 27, 2012

The survey represents less than 5% of the city's population... absolutely useless and an enormous waste of money.

An outdoor public pool... said 114 people who responded to the ridiculously useless survey.

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citizen

9:37 pm on Tuesday, November 27, 2012

it's useless. .5% of the population is not a meaningful representation. I haven't done the T-test in a while but I doubt less than 1% constitutes relevant.

H. Corbin

3:22 pm on Tuesday, November 27, 2012

If the human rights ordinance is so controversial, why didn't the city ask that question on the survey? The citizens rejected a human rights ordinance by a 2 to 1 margin in the past. If the city commissioners think that public opinion has changed, why not take the public's temperature in the survey? If they could justify that public sentiment has changed, they could then put the question on the ballot again, for the public to ratify the change.

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Theresa Erickson

5:29 pm on Tuesday, November 27, 2012

I've never understood why the school district doesn't use the pools as a source of revenue. I have found it difficult to find hours and cost for open swim in the past. Why not run an prominent ad in Your Schools/Insight which goes to every home? Why not an ad on Patch? Why can't they offer mid-night swims--seems like it would be a nice option for a kid's birthday party.

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Mary Ellen Bell

6:42 pm on Tuesday, November 27, 2012

I remember as a kid---long ago--walking with friends to the Dondero Pool. It cost a quarter to swim all day!

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Andrew Kehrig

6:02 pm on Tuesday, November 27, 2012

"This survey is currently closed. Please contact the author of this survey for further assistance."

Debra Ball

5:52 pm on Tuesday, November 27, 2012

I don't like the school pools. I'd love to have an indoor pool center like Warren does but I realize it may not be a priority in the budget. Re the survey: Why did they only send the survey to 800 people? Surveys always have low response rates. I agree that paying $9k for the opinions of 275 residents seems out of line. But I agree we have a great police and fire dept and we need to keep police, fire and ambulance a budget priority.

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Janet Payne

9:05 pm on Tuesday, November 27, 2012

I love RoyalOak and own a home here and as senior citizens we would love to stay here. RoyalOak needs more nice,affordable,independent senior living facilities.

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Mark Itall

9:50 pm on Tuesday, November 27, 2012

I think the Rats would like an outdoor pool too, but they did not receive a survey either. Lay in a supply of Rat floaties.

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Nancy Barnett

10:08 am on Wednesday, November 28, 2012

Cute,Mark!!!! I have lived in Royal Oak for 43 years now and I have never seen a RAT. I know that sounds crazy and I' am sure the city has had plenty of them. On a more personal note...I feel that the survey should have been available to all residents.I do agree that it is much more cost effective to post one online so everyone can take part,not just a few.So the results from that recent survey in my opinion is inaccurate.!!!!!!

Mr. Smith N. Wesson

6:31 pm on Wednesday, December 12, 2012

Nancy, you must be living under a rock, or are a vampire. Take a ride with me, and I can find one in less than 10 minutes for you. And even if you are a vampire, we can find one in less than 20 minutes in the daytime. The entire downtown is ripe for spotting them, along with anywhere along the rail tracks through town, or by any of the grocery stores. They are so prevalent in some south end neighborhoods that they are being spotted flattened in the streets like a dead squirrel.

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Judy Davids

1:21 pm on Wednesday, November 28, 2012

Duke! Er, Your Highness. I am so sorry but I accidentally deleted some comments, including yours. Feel free to repost. Again, sorry.

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Ellen Marie

1:32 pm on Wednesday, November 28, 2012

Well the survey certainly got the public survey safety millage correct. The report predicted the city’s public safety millage would pass by a 71-29 percent margin; the actual result was 67-33 percent. That is pretty darn close! If you just followed ONLINE comments you would have expected the opposite results. So let's give PARL some credit here. It seems to me they know what they are doing.

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John Davids

6:31 pm on Wednesday, December 12, 2012

The pools at the High School and Dondero are competition pools, very different than a family pool intended for leisure or "fun" swimming. Competition pools need to be kept relatively cool (79 to 81 degrees typically) because warmer water is not conducive to hard training. Family pools are typically kept at 84 to 86 degrees, otherwise young children and older adults tend to turn blue in short order. Varying the temperature in the competitive pool to accommodate leisure use is not feasible when the pool is being used for competition or training- it takes too long to change the temperature in such a large body of water, and would be very expensive re-heating the water to that extent. The other difference is that family pools contain very shallow water for play, zero depth entries to allow access for all and some combination of slides, sprays, interactive features to engage kids in play activities.

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John Davids

3:21 pm on Wednesday, November 28, 2012

The pools at the Middle School and High School are competition pools, which are a completely different animal than a "family" or "leisure" pool. One major difference is water temperature- those pools need to be kept relatively cool (typically 79 to 81 degrees). The water needs to be this cool to enable hard training and competitive swimming. Those temperatures turn young children and older adults blue in short order, they really need water temps in the 84 to 86 degree range. The other main difference is that a family pool needs to have a great deal of very shallow water, from zero to 42" in order to provide safe play areas for smaller children. Family pools also typically include play elements such as water slides, sprays and interactive water toys to engage children in play activities. If you aren't familiar with these types of facilities you should visit one in the area, they really are pretty amazing places.

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